jw7's Privacy Policy

1 Types of Information Collected

When registering an account and using services at jw7, we collect two types of information — information you provide directly and information generated automatically through your use of the site.

1.1 Personally Identifiable Information

• Full name, date of birth, and national ID number
• Mobile number and email address
• Current address and district
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)

1.2 Automatically Collected Information

• IP address, browser type, and operating system name
• Site browsing history, page visit duration, and navigation patterns
• Device identification number and mobile network information
• Login time, logout time, and session information

1.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Gaming history, bet amounts, and results
• Records of bonus and promotion claims

2 How Information Is Collected

jw7 collects your information in the following ways:

• Registration Form: Information you provide when opening an account is collected directly.
• Identity Verification (KYC): Identity confirmation is required to activate your account and process withdrawal requests.
• Payment Processing: Transaction details are recorded through the payment gateway during deposits or withdrawals.
• Cookies and Tracking: Information is collected through cookies and similar technologies when you visit our site.
• Customer Support Contact: Information you provide during live chat or email contact is recorded.

3 Purpose of Using Information

We use your information only for specific and legitimate purposes. The use of information collected at jw7 is as follows:

3.1 Service Operation

This information is essential for creating, managing, and maintaining your account and for completing all transactions including deposits and withdrawals securely. Each transaction is verified in accordance with our Terms and Conditions.

3.2 Identity Verification and Fraud Prevention

We verify identity to ensure the security of financial transactions and accounts. Transaction patterns are analyzed to detect unusual activity and prevent fraudulent conduct.

3.3 Providing Customer Support

Our 24/7 live chat and email support team can view relevant account information to resolve your issues. This ensures fast and effective assistance.

3.4 Responsible Gaming

We monitor gaming patterns to identify problematic behavior in time and provide the necessary support. Following our Responsible Gaming Guidelines, we are committed to ensuring user well-being.

3.5 Service Improvement

Analytical data is used to improve the overall user experience, add new features, and provide relevant promotions.

4 Data Storage and Security

jw7 gives the highest priority to the security of your information. We apply industry-standard security measures:

• SSL Encryption: All information sent to and received from the site is encrypted using SSL technology.
• Data Encryption: Stored passwords and sensitive financial information are kept in an encrypted state.
• Access Control: Only authorized staff have access to your information for specific purposes.
• Regular Security Audits: Regular audits and tests are conducted to ensure the security of the system.
• Two-Factor Verification (OTP): OTP verification for login and financial transactions adds an extra layer of security.

Regarding the data retention period: information may be retained while the account is active and, after the account is closed, for as long as necessary to meet legal obligations.

5 Sharing Information with Third Parties

jw7 never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited number of cases:

5.1 Payment Processing Companies

Payment information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These companies are governed by their own privacy policies.

5.2 Technology Service Providers

Only the necessary information is shared with technology partners who assist with site operations, game software supply, and security management. They are contractually bound to maintain the confidentiality of the information.

5.3 Legal Obligations

We may be required to provide necessary information based on a court order or a demand from a legitimate authority.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the jw7 website and mobile app. These technologies help make the site more functional and user-friendly.

6.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytical Cookies: Collect statistics on site usage to help improve service quality.

You can block or delete cookies from your browser settings, but this may limit some functionality of the site.

7 User Rights

Every user at jw7 has the following rights regarding their personal information:

• Right to Access: You can request to view the information stored in your account.
• Right to Correction: Contact our support team to correct incorrect or outdated information.
• Right to Erasure: Under certain conditions, you can request that your personal information be deleted.
• Right to Object to Processing: You have the option to object to the use of your information for specific purposes.
• Right to Data Portability: You can request a copy of your information in a structured format.

To exercise any right, contact us via our 24/7 live chat or email. Each request will be processed within a reasonable time.

8 Account Closure and Data Deletion

If you wish to permanently close your account at jw7, please contact the support team. Even after account closure, some information may be retained for a specified period for the following reasons:

• Legal obligations and the need to resolve disputes
• The need to investigate fraud or unauthorized activity
• Retention of records of incomplete financial transactions

If the above reasons do not apply, your personal information will be deleted or securely disposed of within a reasonable time after account closure. You can find more details about the company and its policies in our About Us section.

9 Protection of Minors

All services at jw7 are for persons aged 21 or older only. We do not collect information from minors or manage their accounts.

Age verification is mandatory at registration. If a person opens an account by providing a false age and this is later proven, that account will be closed immediately and all associated information will be deleted.

If we become aware of an account belonging to a minor, we take immediate steps to close that account.

10 Policy Changes

jw7 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will inform users in the following ways:

• A notification will be sent to the registered email address
• A notice will be displayed on the site's homepage or login page
• The "Last Revised" date at the top of the policy will be updated

Continuing to use the site after a change is made will be considered acceptance of the revised policy. If you have any questions about a change, please contact our support team.

11 Contact

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us. Our team provides support in both Bengali and English.